Returns Management

Simplifying the returns management process for your ecommerce business

Fullers Fulfilment

Online shoppers expect fast and easy returns – but that can be time-consuming and complicated for ecommerce business owners to manage in-house.

Keep your customers happy and find more time for other aspects of your business by outsourcing your ecommerce returns to Fullers Fulfilment.

How it works

How we’ll manage your returned goods

Returns don’t have to be a hassle. When you outsource your fulfilment to us, we’ll look after the whole returns process for you as follows:

  • Your customer sends unwanted items directly to one of our UK warehouses
  • Fullers’ warehouse management system (WMS) will sync with your ecommerce platform and track the parcel using the order number
  • We work with all major couriers and process returns same day
  • A notification will be sent to you upon return
  • Our team receives and carefully checks goods against your criteria
  • See exactly what’s been returned (and why) using the system, and then follow your desired protocol for returns
  • Items are quarantined, cleaned/dry cleaned and restocked in the warehouse, or can be sent to you for further investigation if required
  • Disposal, recycling or donation to charity can be easily arranged through us

Why choose Fullers

two fulfilment workers packing returns in Fullers Fulfilment warehouse

Why Us?

Why choose Fullers Fulfilment?

50% of all 1-star reviews on Trustpilot are related to poor post-sales experiences, so efficient returns should be a high priority for every ecommerce business.

Ecommerce retailers from a wide range of sectors including fashion, lifestyle, health & beauty, food & beverage, and pet care leave it to us to manage their returns because they benefit from:

  • State-of-the-art warehouses located in The South & Midlands
  • Expertise - we’ve been providing reliable, end-to-end, multi-channel fulfilment services for established ecommerce brands since 1961 – with returns management as part of the service
  • Streamlined systems – our technology makes ecommerce returns management quick, simple and accurate
  • Better insights - identify trends in returns to address manufacturing issues and inform future product development
  • Get support with improvements to your returns process, to make it more customer-friendly e.g. better returns packaging/paperwork

Sectors we've worked with so far

male warehouse worker managing returns process 

Our Fulfilment Process

Ecommerce fulfilment made easy

Our Care Fullers Fulfilment

Goods in

Send your inventory to us and we’ll take care of the rest.

Our IT Fullers Fulfilment


Fullers operates several third party, multi-user warehouses across The South & Midlands.

Our Innovation Fullers Fulfilment

Pick & pack

Fullers offers a fast picking and packing service, including detailed shipping tracking from start to finish.

Our Partners Fullers Fulfilment

Returns Management

Remove the stress from managing ecommerce returns.

Our Partners Fullers Fulfilment

Stock preparation & rebranding

Re-works including re-boxing, re-labelling and re-palletising.

ISO 14001 2015 Fullers Logistics

ISO 14001

Environmentally friendly approach

Fullers is ISO 14001 Environmental Management certified. Through ethical practices, we can help your business demonstrate a commitment to protecting our planet.

Find out more

multi warehouse image Fullers Logistics

Ready for next-level fulfilment?

Contact us today for a free no-obligation quote.

We’ll take the time to understand your brand and your fulfilment requirements. If you choose to work with us, your business could be onboard in just two weeks.

Get a quote